chapter objectives
key terms
study questions
student activities

3: Developing Cross-Cultural Competence

Study Questions
  1. Define cultural competence.

  2. Name three cultural continua and give examples of each.

  3. Describe four ways you can learn about other cultures.

  4. Describe the general characteristics of effective cross-cultural communicators.

  5. What sociocultural factors do service providers need to understand to build bridges between themselves and families from different cultures?

  6. What is nonverbal communication? Why is it important for cross-cultural competence?



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