1: Ethnic, Cultural, and Language Diversity
2: Conceptual Framework
3: Developing Cross-Cultural Competence
4-12: Cultural Perspectives
13: Steps in the Right Direction
3: Developing Cross-Cultural Competence
Study Questions
Define cultural competence.
Name three cultural continua and give examples of each.
Describe four ways you can learn about other cultures.
Describe the general characteristics of effective cross-cultural communicators.
What sociocultural factors do service providers need to understand to build bridges between themselves and families from different cultures?
What is nonverbal communication? Why is it important for cross-cultural competence?
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