chapter objectives
key terms
study questions
student activities

3: Developing Cross-Cultural Competence

Chapter Objectives

Upon completion of this chapter, the reader will understand:

  • what it means to  improve one’s cross-cultural competence and the knowledge and skills service providers can use to help build bridges with families from different cultures

  • how cultural self-awareness develops and how it leads to improved understanding of other cultures

  • the importance of the cultural continua that exist within families

  • sociocultural factors that impact family–service provider interactions

  • principles of cross-cultural communication and specific communication issues, including working with interpreters and translators



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